Bluebella - EU

Let us help - choose your country of residence below, and we'll show you the correct prices, delivery times and shipping costs.

Choose between:

  • United Kingdom

    UK

  • United States

    USA

  • France

    France

  • Germany

    Germany

  • Italy

    Italy

  • Australia

    Australia

  • Europe

    Rest of Europe

  • United Kingdom

    Rest of World

Hey!

For delivery to US, please use our website at

www.blubella.us

Delivery to the US is not available from www.bluebella.com

Shopping Bag

Delivery Details

BREXIT

As the UK has now left the EU there are changes to the way online orders are handled.

Our number one priority is to give all our customers in the EU a smooth process for ordering and returning, and to ensure purchasing from Bluebella brings you nothing but pleasure!


Customs & Duty

Receiving Your Order

  • Please be assured that prices in the EU will not change and Bluebella will take care of any additional import duties or taxes. We are aware that recently some of our customers have been contacted by our carrier partner, DHL and asked to pay charges for the parcel to be delivered. This is an error relating to the Brexit transition process changes and we are working with DHL to ensure this is resolved as soon as possible.
  • In the meantime, if you are contacted by DHL or other couriers and a duty payment is requested, then respectfully we ask that you pay the charge to release your order for delivery. You should then contact customercare@bluebella.com with your proof of duty payment and we will ensure that you are refunded without delay. We apologise for this inconvenience, and your support and understanding is appreciated. We will prioritise those emails requesting duty payment refunds – so please mark the subject line – Duty Payment Refund.

Returning Your Order

  • Returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete a customs declaration to return/import the goods back to the UK. In addition, import duty may be payable on goods valued over £135. Bluebella pays all import taxes and duties on your behalf. Please contact customercare@bluebella.com with your proof of import duty payment and we will ensure that you are refunded without delay. We will prioritise those emails requesting duty payment refunds, so please mark the subject line – Import Duty Payment Refund.
  • EU customers will continue to be responsible for paying to return goods as per the existing return process. You may be asked for a Proforma invoice (Commercial Invoice) at the point of Return. You will find this in your parcel – and is purely for you to show to the courier or postal service you are using to return the goods.

We hope this information helps but should you have any questions, please contact our UK based Customer Care Team – customercare@bluebella.com

Thank you for shopping with Bluebella!

 

DELIVERY PACKAGING

Your order will be delivered in a stylish black mailer bag with the Bluebella logo.
Larger orders will arrive in an unbranded brown mailer box.
Gift wrapped items will be packaged in a luxury branded gift box, and delivered in a white outer carton.

 

WHAT ARE THE DELIVERY COSTS AND OPTIONS?

We offer a number of delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand times (such as Easter, Christmas, Valentine's Day and Black Friday weekend) deliveries may take longer than expected.

Bluebella currently uses DHL and OCS Worldwide to ship to Europe, with standard and express shipping options available in most locations. Costs vary by shipping destination - please check in the country tables below or on the checkout page to see the options and prices.

 

WHERE DO YOU DELIVER TO?

Our delivery service from this website covers all countries in the EU excluding France, Germany and Italy, which have their own dedicated websites (please see the links below).

We also deliver worldwide and currently offer an International Delivery Service via the main Bluebella website, which includes:

Brazil, Canada, Falkland Islands, Gibraltar, Hong Kong, Iceland, Israel, Japan, Liechtenstein, Malaysia, Monaco, New Zealand, Norway, Singapore, South Africa, Switzerland and Turkey.

For deliveries to the UK, US, France, Germany, Italy and Australia, please visit the dedicated websites:

bluebella.com

bluebella.us

bluebella.fr

bluebella.de

bluebella.it

bluebella.com.au

 

EVERY ORDER IS TRACKED

For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

 

CHOOSING YOUR DELIVERY OPTION

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. Unfortunately we are unable to deliver to some countries and this will be indicated at the checkout.

All available items are in stock for dispatch on the same working day if ordered before 12pm (UK time) for European orders. However please note that during peak demand times (such as Easter, Christmas, Valentine's Day and Black Friday weekend) the despatch process may take longer than expected. The tracking link in your confirmation email allows you to monitor the status of your order from dispatch to delivery.

 

WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?

If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available).

Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.

 

WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?

If your delivery is more than 4 working days overdue, please contact us. We will then do everything we can to track down your order.

 

RETURNS & REFUNDS

At Bluebella, we're not 100% happy unless you are, which is why we offer a simple returns policy. Learn more about our returns policy on our Returns & Refunds page.

 

EXPRESS DELIVERY

We do not currently offer weekend delivery on Saturday or Sunday. Any orders placed on Friday after 12pm or over the weekend with Express delivery will be dispatched the next working day. Orders placed on public holidays will be processed the following working day which can add one more day to delivery times.

 

BLUEBELLA DELIVERY COSTS AND OPTIONS:


IRELAND

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

€5.50

€65

Express delivery

1-2 working days

€11.95

n/a

 

EUROPE ZONE 1

Luxembourg & Netherlands

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

€4.50

€65

 

EUROPE ZONE 2

Austria, Belgium, Portugal, Spain

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

€5.50

€65

 

EUROPE ZONE 3 (*)

Croatia, Cyprus, Czech Rep, Estonia, Hungary, Latvia, Lithuania, Malta, North Macedonia, Poland, Slovakia, Slovenia

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

€6.00

€65

 

EUROPE ZONE 4

Denmark

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

€8

€65

 

EUROPE ZONE 5

Bulgaria, Greece

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

€9

€65

 

NORDIC COUNTRIES

Finland, Sweden

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

€12

n/a

 

FRANCE, GERMANY & ITALY

Please visit the dedicated websites: bluebella.fr, bluebella.de and bluebella.it

 

USA

Please visit the dedicated website: bluebella.us

 

AUSTRALIA

Please visit the dedicated website: bluebella.com.au

 

UNITED KINGDOM AND REST OF WORLD

Please visit the dedicated website: bluebella.com

 

Please note delivery estimates are subject to your location and couriers might extend the delivery window if your location is classified as "remote". Please contact our customer care team for more information on this

Products from our site for international delivery may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information.